- HTML entities are being shown when editing a message (KAYAKOC-31690)
- Email autocomplete includes suggestions from disabled users. (KAYAKOC-31697)
- Authentication Retirement for legacy protocols in Exchange Online - allowing SMTP with oAuth (KAYAKOC-31685)
Following are the key highlights of Kayako Classic 4.93.0:
- PHP 7 is 2x fast as compared to PHP 5.6
- Significant reduction in memory usage & consistent 64-bit support
- Security fixes (including XSS vulnerability)
- Allow staff users to reset their password from the login page
- Improvements in staff reply Rich Text Editor with adding 'Table' support
- Improvements in the ticket email parsing
- Kayako Android mobile app fix
Kayako Classic 4.93.0 offers the following Improvements:
- [KAYAKOC-5038] - Customer can be a part of multiple organizations
- [KAYAKOC-5097] - Ability to set the launch date while publishing news
- [KAYAKOC-5105] - Ability to sort tickets based on custom fields in staff panel
- [KAYAKOC-5108] - Schedule KQL reports should have a reference status for agents
- [KAYAKOC-5158] - Staff should have the option to request for a new password
Kayako Classic 4.93.0 resolves the following Bugs:
- [KAYAKOC-2408|2410] - XSS vulnerabilities at Support Center
- [KAYAKOC-3079] - Duplicate signatures in the email while creating a new ticket from the staff portal
- [KAYAKOC-1071] - Support to send raw HTML/XML code in staff replies
- [KAYAKOC-6842] - Reprocessing an email is not working and failing with the error
- [KAYAKOC-6843] - Offline messages are throwing uncaught exceptions
- [KAYAKOC-6846] - Strip tags are not executable while parsing the emails in Kayako Classic
- [KAYAKOC-6956] - Custom field of type "Linked Select" is Not displayed for End User unless it's editable by End-user, even if we update it by Staff
- [KAYAKOC-6995] - User accounts are not getting merged while merging more than one organizations
- [KAYAKOC-4886] - Language translation for ticket status does not work in auto close notification emails
- [KAYAKOC-6254] - Unable to insert videos in Ticket replies
- [KAYAKOC-6744] - 'Convert to HTML entities' option is not working for HTML handling in version 4.92.4 and above
- [KAYAKOC-6775] - Unable to reply the tickets from Kayako Mobile app for Android
- [KAYAKOC-3703] - Lag in agent collision after the recent update
- [KAYAKOC-3947] - Kayako should parse emails having multiple Reply-To and From addresses
- [KAYAKOC-6144] - Links are not clickable in ticket posts after upgrade to 4.92.4
- [KAYAKOC-6288] - Setting 'Create multiple tickets for all email queues' is not working as intended
- [KAYAKOC-6657] - At ticket submission page, IRS is throwing an error while opening KB article
- [KAYAKOC-6424] - News article images are not visible at the agent’s welcome screen