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microSUPPORT (F.A.Q & Ticketing Live Support) 4.6.4a

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Staff member
Aug 21, 2015
Site Script
Admin submitted a new resource:

microSUPPORT (F.A.Q & Ticketing Live Support) - microSUPPORT (F.A.Q & Ticketing Live Support)

1.- How it works

Members having questions, are coming to your support department. They read your Frequence Asked Questions and if they don't solve their problem, they're opening a support ticket.
By opening a ticket, a copy is going to member, and a notification is going to technicians.
Technician reply to the question, eighter using a predefinied reply, or writing a fresh reply.
Technician has the ability to save his reply to predefinied ones, or, if he counts it as common question to add...
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